Website Wawa Inc.
Job Description Job Title: Night Supervisor Location: FieldDepartment: Store Operations FLSA: Non-ExemptJob Last Reviewed: October 2015Job Summary: The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3 shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.Principal Duties: 1. Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.2. Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa’s Crisis Management procedures when necessary.3. Provide direction, motivation, and coaching for associates.4. Recognize associates and celebrate accomplishments.5. Enforce Wawa’s cash handling and accountability processes and perform manager functions on register.6. Administrate check-in of external and internal vendors according to corporate procedures.7. Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.Essential Functions: 1. Ability to work well individually as well as in a team environment2. Excellent oral and written communication skills3. Excellent customer service skills4. Ability to work with little or no supervision5. Detail oriented and excellent organizational skills6. Good analytical, critical thinking and problem solving skills7. Proven self-starter with demonstrated ability to make decisions8. Excellent relationship building and leadership skills nd9. Flexible availability which will include primarily third shift with an occasional 2nd shift, weekends, and holidays, based on business needs10. Ability to learn and utilize the store’s technology11. Must have reliable transportation12. Must be at least 18 years old to be considered for this role13. Ability to direct others and prioritize tasksBasic Qualifications: 1. High School Diploma or equivalent2. Experience leading, developing and selecting teams3. Experience effectively implementing change and demonstrated results in execution4. Leadership experience in a fast-paced retail, food service, or fuel environment preferred5. Experienced in all areas of store operations, including foodservice6. Proven and consistently demonstrated skills in the following: Exceptional Customer Service Relationship Building Effective CommunicationJob Type: Full-timePay: Up to $20.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceReferral programRetirement planTuition reimbursementVision insuranceSchedule:8 hour shiftHolidaysMonday to FridayNight shiftWeekend availabilityEducation:High school or equivalent (Required)Shift availability:Overnight Shift (Required)Work Location:Multiple locationsWork Remotely:NoWork Location: Multiple Locations