Technical Support Consultant

Full Time

Website Rogers Communications

This is a remote role which means you get to work from home! We ask our teams to rally one day a month at a Rogers location for a special culture day.
Location: 855 Yorkmills Road, Toronto.
We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to building a rewarding career at Rogers.

Wondering what it takes to join our team? Click here to try our interactive experience. We recommend that you use Chrome, Safari, Firefox or Internet Explorer 11.37 or above. You can also try it on your mobile device!
We’re hiring part-time Technical Support Consultants to join our GTA frontline teams. We are seeking new talent for a class starting on August 23rd supporting customers with their Ignite products and services.
At Rogers, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you’re someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you’d be a great fit for our team!
You are:
Empathetic – You are someone who is able to show understanding and relate to the customer
Outgoing – You are someone who is friendly and approachable
Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner
Genuine – You are someone who is authentic in your interaction with customers
Knowledgeable – You are someone who is comfortable learning new computer systems and various applications
You get to:
Connect and build rapport with customers by actively listening and asking the right questions
Troubleshoot customer connectivity issues
Promote and recommend the latest products and services to customers
Make customers lives easier by providing them with value-add services
You should have:
Past experience in a customer service or technical support role, preferably in a call center environment
A flexible schedule
An ability to navigate multiple computer systems
An ability to troubleshoot and resolve customer issues in a timely manner
Expert communication and listening skills
Able to travel to our York Mills location once a month
Wondering what it takes to join our team? Click here to see where your career will take you!
Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: Remote
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Technical Support
Requisition ID: 274627
Together, we’ll make more possible, and these six shared values guide and define our work:
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.Show more

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