Ticket/Gate Agent (Customer Service Agent) – JFK

Full Time

United States, New York, New York
Airport Customer Service
Ref #: 8909 How you’ll help us Keep Climbing (overview & key responsibilities)
As a Customer Service Agent , you will be central in demonstrating Deltas commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

Customer Service Agents serving as a Ticket Agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process. You will:

Greet customers and guide and assist them with the ticketing and baggage check-in process.
Use a computer to sell, print and reissue tickets.
Manage the check-in process, ensuring that customers have the proper documentation for travel.
Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
Practices safety-conscious behaviors in all operational processes and procedures.

Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning and gate boarding. You will:

Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.
Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Practices safety-conscious behaviors in all operational processes and procedures.

All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.

What you need to succeed (minimum qualifications)

High School diploma, GED or High School Equivalency
Embraces diverse people, thinking and styles
Consistently makes safety and security, of self and others, the priority
Be at least 18 years of age
Pass an extensive post offer pre-employment background check, including finger printing and a criminal history record check required by federal law
Pass a post offer pre-employment drug test
Frequently lift bags or items weighing up to and including 50 pounds
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass a physical ability test
Be authorized to work in the US
Possess entry-level computer skills
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
What will give you a competitive edge (preferred qualifications)
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