Visitor Services Assistant

Full Time

Website New Museum of Contemporary Art

Job Title: Visitor Services Assistant Department: Visitor Services FLSA Status: Non-Exempt Employment Status: Part-Time Union Position: Yes Reports to: Visitor Experience Manager PART-TIME VISITOR SERVICES ASSISTANT POSITION DESCRIPTION Visitor Services Assistants (VSA) are part of the front-line staff of the Museum, providing a welcoming experience to museum visitors. VSAs are supervised by Senior Visitor Services Assistants and reports to the Director of Visitor Experience.This position is a union-represented position subject to terms of the Museum’s agreement with Local2110, UAW, and is not eligible for the New Museum’s employee benefits programs. This is a part-time position and pays $19.00 per hour.RESPONSIBILITIESGreets and welcomes visitors, providing outstanding service for a smooth and friendly admission and check-in process. Monitors and when necessary, assists with visitor flow.Sells tickets for exhibitions, lectures, films, and special programs.Assists with coat-check and distributes audio tours / guides to visitors.Sells memberships and provides member support.Maintains up-to-date knowledge of museum exhibitions, programming, membership benefits, events and museum policies.Accurately and professionally responds to visitor inquiries in person, on the phone and via email.Informs visitors of museum policies, and safety protocols.Restocks exhibition and museum brochures throughout the museum and throughout the day.Assists with the organization and cleaning of work areas including the visitor services desk, office, coat and bag storage area, and brochure storage areas.Provides some reception services for administrative staff.Assists with check-in and admissions for public programming and special events.Other duties as assigned relating to the operations of visitor services.QUALIFICATIONS Applicants must have excellent customer service experience and be eager to provide professional, welcoming, enthusiastic, knowledgeable, and friendly service to museum visitors. Familiarity and comfort with computers and technology is essential. A passion for contemporary art is highly desired, and fluency in a foreign language is a plus. Visitor Services Assistants report to the Director of Visitor Experience.Weekends and holidays required. A varying shift availability of early and evening hours are often required. To Apply please submit a cover letter and resume.ABOUT THE MUSEUM The New Museum’s mission is simply “New Art, New Ideas.” Founded in 1977 by curator Marcia Tucker with a bold vision of presenting contemporary culture in a critical and scholarly context, the NewMuseum has been a leader among contemporary art museums for over 40 years, and is among the most respected internationally for its risk-taking curatorial program. The New Museum is a center for exhibitions, information, and documentation about living artists from around the world, focusing on emerging and under-recognized voices, and providing a platform for the artists who are defining our cultural moment. In 2007, the New Museum made history with the inauguration of its first permanent building at 235 Bowery designed by the Tokyo-based firm SANAA. Since opening in its new location, over4 million have visited or attended programs and events, and the Museum has 155 exhibitions featuring over 600 artists from 60+ countries in our galleries, as well as over 1,200 public programs ranging from live performances, conferences, residencies, screening, after-school programs, and family days. For more information about the New Museum and its programs, please visit www.newmuseum.org.The New Museum of Contemporary Art believes that all persons are entitled to Equal EmploymentOpportunity and we do not discriminate against our staff members or applicants for employment because of race, creed, color, religion, national origin, gender identity and expression, sex, age, disability, marital status, political affiliation, sexual orientation, genetic information, or veteran or citizenship status provided they are qualified and meet the requirements for the job.Job Type: Part-timePay: $19.00 per hourBenefits:Dental insuranceEmployee assistance programEmployee discountHealth insuranceRetirement planVision insuranceSchedule:8 hour shiftDay shiftNight shiftWeekend availabilityWork Location:One locationWork Remotely:NoWork Location: One locationShow more

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