Warehouse Operations Manager, Parcel – 2nd Shift

Full Time

Website Pitney Bowes

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
Are passionate about client success.Enjoy collaborating with others.Strive to exceed expectations.Move boldly in the quest for superior and best in market solutions.
Job Description:
You are:
A driven leader who will be responsible for all day to day functions related to delivery and returns parcel processing. The Operations Manager will directly and indirectly manage an hourly workforce of 30 to 55+ employees with assistance from the supervisory staff and team leads. The Operations Manager will report directly to the Facility Manager. Functions include but not limited to; staff management, daily operations planning, sort configuration optimization, operational metric reporting, and liaison between operation and Pitney Bowes transportation and USPS departments.
You will:
Manage a supervisory staff of 1 to 10 with direct and indirect responsibilities to a production crew of 30 to 55+ employees dependent on the facility size, operating hours and handled volume.
Perform periodic merit performance reviews with all Pitney Bowes employed warehouse staff.
Plan and manage production, staffing, inventories, coordinate a successful daily start-up.
Communicate partner/service provider performance concerns to Pitney Bowes corporate.
Oversee the shipping operation for both the Delivery and Returns operations.
Successfully communicate with carriers and transportation department to manage both delivery and pickup schedules.
Enforce company policies and procedures and be able to affectively address personnel issues as outlined by HR procedures.
Establish a successful rapport with local postal contact and Pitney Bowes USPS department.
Become resident expert in both the Delivery and Returns processing software and be responsible for training in all functional areas.
Collect and report all daily operational metrics.
Resolve issues affecting the daily operations in an efficient and timely manner to obtain the optimum results possible.
Responsible for securing facility and daily close out procedures.
As an Operations Manager, you have:
Minimum 5 – 7 years experience working in a production environment
Experience working in a parcel environment preferred
Must be knowledgeable in OSHA and Fire safety regulations
Ability to work flexible schedule depending on the operational needs
Excellent verbal and written communications skills along with computer skills (MS Word and Excel)
Must be a team player with excellent people and organizational skills
Must be able to motivate, coach, train, reward, and recognize employees
Our Team:
Ecommerce logistics. Only easier. Pitney Bowes Global Ecommerce is our fastest growing business segment. Our focus on the consumer and shipper experience – driven by innovative technology and consultative insights – has uniquely positioned us as the trusted partner for ecommerce brands and shippers.
Our best-in-class services include ecommerce fulfillment, delivery (domestic and cross-border), and returns that help merchants drive conversions, customer satisfaction and lasting loyalty. These solutions build better order experiences through data science-based innovation and consultative support that help make clients’ jobs easier. Ranked by Internet Retailer as a Top Carrier, Top Fulfillment Service Provider, and the #1 International Ecommerce Provider, we are the preferred ecommerce logistics partner for over 800 brands and shippers.
We will:Provide the opportunity to grow and develop your careerOffer an inclusive environment that encourages diverse perspectives and ideasDeliver challenging and unique opportunities to contribute to the success of a transforming organizationOffer comprehensive benefits globally (pbprojectliving.com)
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.Show more

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