Warehouse Quality Lead – 1st Shift

Full Time

Website Pitney Bowes

Job Description:
At Pitney Bowes, we do the right thing, the right way
As a Quality Assurance Lead for Pitney Bowes, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
You are:
The Quality Assurance associate is responsible for continuous improvement and driving top tier quality control. Works with Operations teams reviewing operational requirements and ensure all adherence to all standard operating procedures, focus on key performance indictors and ensure accurate and timely measure of those metrics, drive continuous improvement culture and initiatives by supporting operations in pursuit of all cost and service goals, complete multiple audit functions, including, but not limited to, container audits, package audits, and facility operations audits. The goal is to document, measure, and drive the behaviors to support service excellence. The Quality Assurance Lead will report directly to the local Quality Assurance Supervisor. The position will require cross-functional interaction with departments such as transportation, client success, and operations.
You will:
Check that facilities are completing tasks based on Standard Operating Procedures
Identify process opportunities to increase productivity and reduce processing failures to promote high quality processing
Work with Quality Supervisor to ensure the SOPs are accurate and processes are running as designed and identify improvement opportunities
Update and maintain audit forms and processes
Complete Quality Assurance Audits
Complete sampling and audits to support quality control reporting
Scale Tests
Automated Scale Tests
Container Audits – missorts and scan rates
Parcel Sampling
New Client Testing
Performs tests for new clients and reports back issues
Monitors and oversees new client parcels
Provide feedback to Operations Manager or Supervisor for employee reviews.
Constructively observe associate task performance and provides feedback on a regular basis.
Oversee package exceptions and final resolution
Other duties as assigned.
Adheres to all safety procedures in the performance of job duties.
Helps ensure time goals and productivity goals consistently met for the department.
In all activities and responsibilities focus on continuous improvement
Drive 5s practices
Reduce quality mistakes
Drive productivity
Reduce cost
As a Quality Assurance Lead, you have:
Documented leadership experience
The ability to read and follow directions
The ability to work in a high paced environment
The ability to work a flexible work schedule
Familiarity with Word, Excel, Email, and WMS interface
Excellent organizational skills
Strong analytical skills and structured problem solving skills.
Th ability to identify issues and stand up for the right method
The ability to be a team player
Strong Communication Skills
The ability to lift up to 50 lbs. with or without accommodations.
The ability to walk and stand 80% of the time with or without accommodation.
The ability to stoop, and bend 80% of the time with or without accommodation.
Basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of your native language
Experience within the logistics or parcel shipping industry preferred
Experience in a quality assurance role preferred
Previous experience in a lead position; or any equivalent combination of acceptable training, education or experience strongly preferred.
Our Team:

Ecommerce logistics. Only easier. Pitney Bowes Global Ecommerce is our fastest growing business segment. Our focus on the consumer and shipper experience – driven by innovative technology and consultative insights – has uniquely positioned us as the trusted partner for ecommerce brands and shippers.
Our best-in-class services include ecommerce fulfillment, delivery (domestic and cross-border), and returns that help merchants drive conversions, customer satisfaction and lasting loyalty. These solutions build better order experiences through data science-based innovation and consultative support that help make clients’ jobs easier. Ranked by Internet Retailer as a Top Carrier, Top Fulfillment Service Provider, and the #1 International Ecommerce Provider, we are the preferred ecommerce logistics partner for over 800 brands and shippers.
We will:
Provide the opportunity to grow and develop your career through training and access to various development programs
Offer an inclusive environment that encourages diverse perspectives and ideas
Offer a casual and safe work environment
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits: pbprojectliving.com:
Paid time off
Multiple Insurance options: Medical/Dental/Vision/Pet
Multiple savings plan options: 401K Plan with company match; Health Savings Account; Dependent Care
Access to PB Life Perks Discount Program
Eligible for PB Employee Referral Program $$
Training and opportunities for advancement
Tuition Reimbursement
We actively look for prospects who:
Are passionate about client success.
Enjoy collaborating with others.
Strive to exceed expectations.
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.Show more

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